Delivery policy

1. About This Policy

This Delivery Policy explains how Car Shine processes, dispatches and delivers orders placed through our website.

Our aim is to dispatch orders promptly while keeping customers informed throughout the delivery process.

Nothing in this Policy affects your statutory rights under Irish consumer law.

2. Business Details

Car Shine
Sole Trader

Email:
info@carshine.ie

Telephone:
+353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm
Saturday: 10am – 1pm
Sunday: Closed

3. Delivery Areas

We currently deliver throughout the Republic of Ireland.

International delivery may be available for selected destinations. Availability, delivery times and charges will be shown during checkout where applicable.

If delivery to your location is unavailable, please contact us before placing your order.

4. Order Processing

Orders are processed during our normal business hours.

Where products are in stock, we aim to prepare orders for dispatch as quickly as possible.

Orders placed after our daily dispatch cut-off time, on weekends or on Irish public holidays will normally be processed on the next business day.

During busy periods, promotional events or seasonal demand, order processing may take slightly longer.

5. Dispatch Times

Most in-stock orders are normally dispatched within 1 business day.

Where a product is temporarily unavailable or requires additional preparation, we will contact you as soon as reasonably possible.

Estimated dispatch times are provided for guidance only and are not guaranteed.

6. Delivery Times

Following dispatch, estimated delivery times within Ireland are generally:

• Standard Delivery: 1–3 business days

Delivery estimates may vary depending on:

• destination;
• courier operations;
• weather conditions;
• public holidays;
• circumstances beyond our reasonable control.

7. Delivery Charges

Delivery charges are displayed during checkout before payment is completed.

From time to time Car Shine may offer:

• free delivery promotions;
• discounted delivery;
• promotional shipping offers.

Any qualifying conditions will be clearly displayed at the time of purchase.

8. Order Tracking

Where available, tracking details will be provided after your order has been dispatched.

Customers can use the tracking information supplied by the delivery provider to monitor the progress of their shipment.

9. Split Deliveries

Occasionally, orders containing multiple products may be dispatched in more than one shipment.

This may occur where:

• products are stored in different locations;
• part of the order becomes available earlier;
• supplier deliveries arrive separately.

Customers will not normally be charged additional delivery costs for split shipments unless agreed in advance.

10. Delays

Although we make every reasonable effort to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control.

Examples include:

• severe weather;
• courier delays;
• customs procedures;
• industrial action;
• supplier shortages;
• public holidays;
• force majeure events.

Where significant delays occur, we will keep customers informed whenever reasonably possible.

11. Incorrect Delivery Address

Customers are responsible for ensuring that delivery information is accurate before completing an order.

Where an incorrect or incomplete address has been supplied, delivery delays may occur.

If a parcel is returned to Car Shine because of incorrect delivery information provided by the customer, additional delivery charges may apply before re-dispatch.

12. Failed Deliveries

Where a delivery attempt is unsuccessful, the courier may:

• leave the parcel in accordance with the delivery instructions provided;
• attempt redelivery;
• arrange collection from a local depot or collection point;
• return the parcel to Car Shine.

If an order is returned to us because delivery could not be completed due to reasons within the customer’s control, we will contact the customer to arrange redelivery or another appropriate solution.

13. Damaged Deliveries

If your parcel appears damaged upon delivery, we recommend:

• inspecting the contents as soon as reasonably possible;
• retaining all packaging;
• taking photographs of any visible damage;
• contacting us promptly.

Early notification helps us investigate with the courier but does not affect your statutory rights.

14. Missing Items

If any item is missing from your order, please contact us as soon as reasonably possible.

To assist our investigation, we may request:

• your order number;
• photographs of the parcel;
• photographs of the packaging;
• details of the missing items.

15. Lost Parcels

If your parcel has not arrived within a reasonable period after dispatch, please contact us.

We will investigate with the delivery provider and keep you informed throughout the process.

Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law, which may include a replacement or refund.

16. Risk

Risk in the goods passes to the customer when the goods are delivered to the customer or to a person identified by the customer to receive the goods.

This does not affect any statutory rights relating to damaged or faulty goods.

17. Ownership

Ownership of the goods transfers once:

• full payment has been received; and
• the goods have been delivered.

18. Delivery Restrictions

Certain products may be subject to transport restrictions because of their contents or applicable courier regulations.

Where restrictions apply, available delivery options will be displayed during checkout wherever possible.

19. Click & Collect

Where Click & Collect is available, customers will receive confirmation when their order is ready for collection.

Please do not travel to collect your order until you have received confirmation that it is ready.

Proof of purchase and reasonable identification may be requested upon collection.

20. Contact Us

Car Shine

Email:
info@carshine.ie

Telephone:
+353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm
Saturday: 10am – 1pm
Sunday: Closed

21. Changes to this Policy

Car Shine may update this Delivery Policy from time to time to reflect changes in:

• delivery providers;
• business operations;
• legal requirements;
• services offered.

The latest version will always be published on our website together with its effective date.