Car Shine (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

* visit our website;

* purchase products;

* book detailing services;

* contact us;

* subscribe to our newsletter;

* interact with our advertising;

* use any of our online services.

We process personal data in accordance with:

* General Data Protection Regulation (EU) 2016/679 (“GDPR”);

* Data Protection Act 2018 (Ireland);

* ePrivacy rules applicable in Ireland;

* guidance issued by the Irish Data Protection Commission (DPC).

2. Data Controller

The Data Controller responsible for your personal information is:

Car Shine

Sole Trader

Ennis Road

Clondrinagh Industrial Estate

Limerick

V94 F729

Ireland

Email: info@carshine.ie

Telephone: +353 89 955 7803

3. What Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity Information

* name

* company name (where applicable)

Contact Information

* email address

* telephone number

* billing address

* delivery address

Order Information

* products purchased

* order history

* invoices

* delivery details

* payment status

Vehicle Information

Where you book detailing services we may collect:

* vehicle registration

* vehicle make

* vehicle model

* colour

* mileage where relevant

* photographs relating to the booked service

Vehicle photographs are used only where reasonably necessary for:

* inspection;

* quality control;

* insurance;

* warranty;

* customer approval;

* dispute resolution.

We will never use identifiable photographs for marketing without your permission.

4. Technical Information

When you use our website we may automatically collect information including:

* IP address;

* browser type;

* operating system;

* pages visited;

* visit duration;

* referring website;

* device type;

* approximate location;

* cookie identifiers.

5. Information You Provide

You may provide personal information when you:

* place an order;

* request a quotation;

* complete a contact form;

* subscribe to our newsletter;

* request customer support;

* leave a review;

* book a detailing appointment.

6. How We Use Your Information

We process personal data only where we have a lawful basis.

Depending on the circumstances we may use your information to:

* process orders;

* arrange deliveries;

* provide detailing services;

* manage bookings;

* issue invoices;

* process payments;

* respond to enquiries;

* provide customer support;

* manage warranties;

* improve our services;

* detect fraud;

* comply with legal obligations.

7. Marketing Communications

If you subscribe to our newsletter, we may send:

* product updates;

* promotions;

* special offers;

* detailing advice;

* new service announcements.

You may unsubscribe at any time by:

* clicking the unsubscribe link in our emails;

* contacting us directly.

We do not send marketing emails to individuals who have opted out.

8. Lawful Bases for Processing

Depending on the activity, we rely on one or more of the following legal bases:

Contract

Where processing is necessary to fulfil your order or provide requested services.

Legal Obligation

Where Irish or European legislation requires us to retain certain records.

Legitimate Interests

For example:

* improving our website;

* fraud prevention;

* customer service;

* business administration.

Where legitimate interests are relied upon, we ensure that your rights and freedoms are respected.

Consent

Where required, we rely on your consent for:

* newsletter subscriptions;

* non-essential cookies;

* personalised advertising;

* analytics cookies where applicable.

You may withdraw consent at any time.

9. Newsletter

If you choose to subscribe, we will use your email address only for the purposes explained when you subscribed.

You may unsubscribe at any time.

We do not sell or rent mailing lists.

10. Contact Forms

Information submitted through our contact forms is used solely to:

* respond to your enquiry;

* provide requested information;

* arrange appointments;

* communicate regarding your request.

Your information will be processed in accordance with this Privacy Policy.

We do not sell your contact details or share them with third parties for their own marketing purposes.

11. Customer Reviews

If you voluntarily leave a review, your name and the content you provide may be published.

Please avoid including sensitive personal information in reviews.

We reserve the right to remove reviews that contain unlawful, offensive or inappropriate material.

12. Fraud Prevention

To protect both customers and Car Shine we may process information necessary to:

* prevent fraudulent transactions;

* investigate suspected abuse;

* detect unauthorised activity;

* protect our website and customers.

Such processing is based on our legitimate interests and, where applicable, our legal obligations.

13. Payment Processing

Car Shine does not collect or store your full payment card details.

Payments made through our website are securely processed by trusted third-party payment providers.

Stripe

Where you choose to pay by card, payment information is securely processed by Stripe Payments Europe Ltd.

Stripe acts as an independent data controller for payment processing and may process:

* payment details;

* billing information;

* fraud prevention information;

* transaction records.

For more information, please refer to Stripe’s Privacy Policy: https://stripe.com/privacy

14. Delivery Providers

Where necessary to fulfil your order, we may share relevant information with delivery companies.

Information shared may include:

* your name;

* delivery address;

* telephone number;

* email address (where required);

* parcel information.

This information is shared solely for the purpose of delivering your order.

15. Google Analytics

With your consent where required, we use Google Analytics 4 to better understand how visitors use our website.

Google Analytics may collect information including:

* pages visited;

* time spent on pages;

* device type;

* browser type;

* approximate location;

* referral source;

* website interactions.

This information helps us improve our website and customer experience.

Where required under applicable law, Google Analytics cookies are activated only after your consent has been obtained.

16. Google Ads

We use Google Ads to advertise our products and services.

Google Ads may process information necessary to:

* measure advertising performance;

* understand conversions;

* improve advertising relevance;

* prevent advertising fraud.

Where legally required, advertising cookies are activated only after obtaining your consent.

17. Google Consent Mode

Our website may use Google Consent Mode v2.

Consent Mode helps communicate your cookie preferences to Google services.

Where consent is declined, Google services operate in a limited mode designed to respect your privacy choices while providing aggregated measurement where permitted.

18. Meta Pixel

With your consent where required, our website uses the Meta Pixel.

The Meta Pixel helps us understand how visitors interact with our website after viewing Facebook or Instagram advertisements.

Information may include:

* pages viewed;

* products viewed;

* purchases;

* website interactions.

This information may be used to:

* measure advertising effectiveness;

* improve future advertising;

* create relevant audiences.

Car Shine does not receive personal Facebook account information through Meta Pixel.

19. Cart Recovery

Our website uses CartBounty to help recover abandoned shopping carts.

If you begin the checkout process but do not complete your purchase, CartBounty may store limited information such as:

* your name (if entered);

* email address (if entered);

* shopping cart contents.

Where legally required, recovery emails are sent only where there is an appropriate lawful basis under applicable legislation.

You may opt out of such communications at any time.

20. Newsletter

Where you choose to subscribe, we may send information regarding:

* promotions;

* discounts;

* new arrivals;

* detailing advice;

* product launches;

* service updates.

Marketing emails are sent only where we have an appropriate legal basis.

Every marketing email contains an unsubscribe link.

You may unsubscribe at any time without charge.

21. Cookies

Our website uses cookies to:

* operate essential website functions;

* remember user preferences;

* analyse website traffic;

* improve website performance;

* measure advertising effectiveness.

Some cookies are essential for the operation of the website and cannot be disabled.

Other cookies, including analytics and advertising cookies, are used only with your consent where required by law.

A detailed Cookie Policy is available separately.

22. Sharing Information

We may share personal data only where necessary with trusted service providers including:

* payment processors;

* delivery companies;

* website hosting providers;

* IT service providers;

* marketing service providers;

* professional advisers where legally necessary;

* public authorities where required by law.

We never sell personal information.

We never allow third parties to use your personal data for their own marketing purposes.

23. International Transfers

Some service providers may process information outside the European Economic Area.

Where this occurs, appropriate safeguards are implemented, including:

* adequacy decisions;

* Standard Contractual Clauses approved by the European Commission;

* other lawful transfer mechanisms recognised under GDPR.

24. Data Retention

We retain personal information only for as long as reasonably necessary.

Retention periods depend on:

* legal requirements;

* tax obligations;

* warranty periods;

* contractual obligations;

* dispute resolution requirements.

When information is no longer required, it is securely deleted or anonymised.

25. Your Rights

Subject to applicable law, you may have the right to:

* request access to your personal data;

* request correction of inaccurate information;

* request deletion of personal data where appropriate;

* restrict processing;

* object to certain processing;

* withdraw consent at any time where processing is based on consent;

* request data portability where applicable;

* lodge a complaint with the Irish Data Protection Commission.

Requests may be made by contacting:

info@carshine.ie

26. Security

Car Shine takes appropriate technical and organisational measures to protect personal information against:

* unauthorised access;

* accidental loss;

* unlawful destruction;

* alteration;

* misuse;

* unauthorised disclosure.

While no internet transmission can be guaranteed to be completely secure, we continually review and improve our security practices.

27. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal data relating to a child has been collected without appropriate authorisation, we will delete it as soon as reasonably practicable.

28. Contacting Us

If you have any questions regarding this Privacy Policy or how we process personal data, please contact:

Car Shine

Ennis Road

Clondrinagh Industrial Estate

Limerick

V94 F729

Ireland

Email: info@carshine.ie

Telephone: +353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm

Saturday: 10am – 1pm

Sunday: Closed

29. Complaints

If you believe that your personal data has been processed unlawfully, we encourage you to contact us first so that we can investigate and resolve the matter.

You also have the right to lodge a complaint with the Data Protection Commission (Ireland) if you believe your rights under data protection legislation have been infringed.

30. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

* changes in legislation;

* new technologies;

* improvements to our services;

* changes in business operations.

The latest version will always be published on our website together with its effective date.