1. Introduction

At Car Shine, we are committed to providing high-quality products and professional customer service. This Returns & Refund Policy explains your rights when purchasing products from our website or in person, as well as the procedures for returning goods and requesting refunds.

Nothing in this Policy limits or excludes your statutory rights under Irish consumer law.

2. Business Details

Car Shine

Sole Trader

Ennis Road

Clondrinagh Industrial Estate

Limerick

V94 F729

Ireland

Email: info@carshine.ie

Telephone: +353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm

Saturday: 10am – 1pm

Sunday: Closed

3. Your Statutory Rights

If you are purchasing as a consumer, your rights are protected under applicable Irish and European legislation.

These rights cannot be restricted or removed by this Policy.

Depending on the circumstances, you may be entitled to:

* repair;

* replacement;

* price reduction;

* refund.

4. Online Purchases – Right to Cancel

If you purchase goods from our website as a consumer, you generally have the legal right to cancel your order within 14 calendar days without giving a reason.

The cancellation period begins on the day you, or someone nominated by you, receives the goods.

To exercise your right to cancel, you must notify Car Shine before the cancellation period expires.

You may contact us by:

Email: info@carshine.ie

Telephone: +353 89 955 7803

or by using the Cancellation Form available on our website.

You are not required to use the official cancellation form provided your intention to cancel is communicated clearly.

5. Returning Cancelled Goods

If you cancel your purchase, goods should normally be returned within 14 days after notifying us of your decision.

Products should be packaged appropriately to prevent damage during transport.

Customers are responsible only for any reduction in value resulting from handling beyond what is necessary to establish:

* the nature of the goods;

* their characteristics;

* how they function.

Reasonable inspection of products is permitted in the same way as would normally be possible in a retail shop.

6. Refunds After Cancellation

Once we receive the returned goods, or satisfactory evidence that they have been returned, we will process your refund without undue delay.

Refunds will normally include:

* the purchase price of the returned goods;

* the standard delivery charge originally paid (where required by law).

Additional delivery services selected by the customer, including express or premium delivery options, are generally not refundable unless required by law.

Refunds will usually be made using the original payment method unless another method is agreed.

7. Return Shipping Costs

Where you cancel an online order because you have changed your mind, you are generally responsible for the cost of returning the goods unless:

* we have agreed otherwise;

* the goods were supplied incorrectly;

* the goods are faulty;

* applicable consumer legislation requires otherwise.

We recommend using a tracked delivery service for higher-value returns.

8. Goods That Cannot Normally Be Returned Under the Right to Cancel

The statutory right to cancel may not apply to certain goods, including where permitted by law:

* personalised or custom-made products;

* goods made to your specifications;

* sealed goods which are unsuitable for return for health protection or hygiene reasons once unsealed;

* products inseparably mixed with other goods after delivery;

* services fully completed with your prior express consent.

This does not affect your rights if such goods are faulty or not as described.

9. Faulty, Damaged or Incorrect Goods

If the goods supplied are:

* faulty;

* damaged;

* incomplete;

* not of satisfactory quality;

* not fit for purpose;

* not as described;

* incorrectly supplied,

please contact us as soon as reasonably possible.

We may ask for:

* photographs;

* your order number;

* a description of the issue.

This helps us investigate quickly but does not reduce your legal rights.

10. Remedies for Faulty Goods

Where a product does not conform to the contract, available remedies may include:

* repair;

* replacement;

* price reduction;

* refund.

The appropriate remedy depends on the nature of the issue and the requirements of Irish consumer legislation.

Car Shine will assess each claim fairly and in accordance with the Consumer Rights Act 2022.

11. Return Costs for Faulty Goods

Where goods are confirmed to be faulty, incorrectly supplied or not as described, Car Shine will normally cover the reasonable cost of returning those goods or provide an appropriate return solution.

Customers should contact us before arranging the return wherever reasonably possible.

12. Proof of Purchase

To process a return or refund, we may request reasonable proof of purchase.

Acceptable evidence includes:

* order confirmation;

* invoice;

* payment confirmation;

* bank statement;

* payment card statement;

* gift receipt;

* any other reasonable evidence showing the purchase was made from Car Shine.

An original printed receipt is not the only acceptable proof of purchase.

13. In-Store Purchases

The statutory 14-day cancellation right applies only to distance contracts (such as online purchases) and does not normally apply to purchases made in person at our premises.

For purchases made in-store, Car Shine may, at its discretion, accept returns where:

* the product has not been used;

* the product remains in a fully resalable condition;

* the original packaging is intact where reasonably possible;

* the return is requested within a reasonable period;

* proof of purchase is provided.

Acceptance of returns for unwanted in-store purchases is entirely at Car Shine’s discretion and does not affect your statutory rights relating to faulty goods.

14. Sale and Promotional Items

Products purchased during promotional events, seasonal sales or at discounted prices have the same statutory consumer rights as products sold at full price.

A reduced price does not affect your legal rights where a product is:

* faulty;

* unsafe;

* not as described;

* not fit for purpose.

Where a product has been discounted because of a specific defect that was clearly explained before purchase, claims relating solely to that disclosed defect may not be accepted.

15. Professional Products

Some products sold by Car Shine are intended primarily for professional or experienced users.

Customers should always:

* read the manufacturer’s instructions;

* follow all safety warnings;

* use appropriate protective equipment where recommended;

* test compatibility on a small, inconspicuous area before full application.

Damage resulting from misuse, incorrect preparation, failure to follow instructions or use outside the manufacturer’s recommendations may not be covered by warranty.

Nothing in this section limits statutory consumer rights.

16. Automotive Chemicals

Automotive detailing chemicals should always be used in accordance with the manufacturer’s instructions.

Customers are responsible for ensuring products are suitable for their intended application.

Car Shine recommends checking:

* surface compatibility;

* dilution ratios where applicable;

* curing requirements;

* environmental conditions;

* storage requirements;

* expiry information where relevant.

Safety Data Sheets (SDS) are available for products where legally required.

17. Used Products

A product does not need to remain factory sealed in order for statutory rights relating to faulty goods to apply.

However, products returned because a customer has changed their mind should not have been used beyond what is reasonably necessary to inspect their nature, characteristics and functioning.

Where excessive use has reduced the value of the product, a deduction from any refund may be made where permitted by law.

18. Exchanges

Where stock is available, Car Shine may offer an exchange instead of a refund.

Customers are under no obligation to accept an alternative product where they are legally entitled to another remedy.

No substitute product will be supplied without the customer’s agreement.

19. Gift Cards

Gift Cards purchased from Car Shine are generally non-refundable once purchased unless required by applicable law.

Gift Cards may not be exchanged for cash.

Where goods purchased using a Gift Card are returned, any refund will normally be made by issuing store credit or by restoring the Gift Card balance, unless Irish consumer law requires otherwise.

20. Products Damaged During Return

Customers remain responsible for taking reasonable care of goods until they are returned.

Where goods are damaged during return due to inadequate packaging, this may affect the refund available where permitted by law.

Customers are encouraged to retain proof of postage until the return has been completed.

21. Incorrect Orders

If you receive an incorrect product, please contact Car Shine before using the item.

Once confirmed, we will arrange an appropriate remedy which may include:

* replacement;

* collection;

* return shipping;

* refund.

Reasonable return costs for incorrectly supplied goods will normally be covered by Car Shine.

22. Missing Items

If your parcel arrives with missing items, please notify us as soon as reasonably possible.

We may ask for:

* photographs of the parcel;

* photographs of the packaging;

* confirmation of the products received.

This helps us investigate with the delivery carrier but does not affect your statutory rights.

23. Refused Returns

A return may be refused where permitted by law if, for example:

* the item was not purchased from Car Shine;

* the statutory cancellation period has expired and no other legal remedy applies;

* the product has been deliberately damaged after delivery;

* the returned item is not the product originally supplied;

* the return falls within a statutory exemption from cancellation.

Where a return cannot be accepted, we will explain the reasons clearly.

24. Processing Times

Once a returned product has been received, we aim to inspect it promptly.

Where further assessment is required, particularly for technical or manufacturer warranty claims, processing may take longer.

Customers will be kept informed throughout the process.

25. Manufacturer Warranties

Some products sold by Car Shine are covered by manufacturer warranties.

Where applicable, warranty terms are provided by the manufacturer and operate in addition to your statutory rights.

Car Shine will assist customers with warranty claims where reasonably possible.

26. How to Contact Us

If you wish to return goods or make a claim, please contact us before sending products whenever possible.

Car Shine

Ennis Road

Clondrinagh Industrial Estate

Limerick

V94 F729

Ireland

Email: info@carshine.ie

Telephone: +353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm

Saturday: 10am – 1pm

Sunday: Closed

27. Changes to this Policy

Car Shine may update this Returns & Refund Policy from time to time to reflect changes in legislation, business practices or operational requirements.

The version published on our website at the time of purchase will apply unless a later version provides greater protection under applicable law.