1. About These Terms

These Terms and Conditions (“Terms”) govern the use of the Car Shine website, the purchase of products through our online store, and the booking of our vehicle detailing and related services.

By accessing this website, placing an order or booking a service, you confirm that you have read, understood and agreed to these Terms.

These Terms apply to consumers and business customers unless a section specifically states otherwise.

2. Business Information

Car Shine

Business Type: Sole Trader

Business Address:

Ennis Road Clondrinagh Industrial Estate Limerick V94 F729 Ireland

Email: info@carshine.ie

Telephone: +353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm

Saturday: 10am – 1pm

Sunday: Closed

VAT Number: IE3130556D

3. Legal Information

These Terms are governed by the laws of Ireland.

Consumer purchases are subject to applicable Irish and European legislation including, where applicable:

• Consumer Rights Act 2022
• Consumer Protection Act 2007
• European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
• General Data Protection Regulation (GDPR)
• Data Protection Act 2018
• eCommerce Regulations and other applicable legislation.

Nothing contained in these Terms limits or excludes any statutory rights available to consumers under Irish law.

4. Definitions

Throughout these Terms:

“Business” means Car Shine.

“Customer” means any person purchasing products or services.

“Consumer” has the meaning provided by Irish consumer legislation.

“Products” means physical goods sold through the website.

“Services” means detailing, paint correction, ceramic coating, graphene coating, headlight restoration, training and any other professional services offered by Car Shine.

“Website” means www.carshine.ie.

5. Website Information

We make every reasonable effort to ensure that all information published on our website is accurate and up to date.

Occasionally errors may occur regarding:

• prices
• stock availability
• product specifications
• images
• technical descriptions
• promotional information.

Where an obvious pricing or factual error has occurred, we reserve the right to cancel the affected order before dispatch. If payment has already been taken, a full refund will be issued promptly.

6. Product Descriptions

We aim to ensure that all product descriptions, specifications and photographs accurately represent the products offered.

Minor differences may occur due to:

• manufacturer packaging updates
• production batches
• monitor or mobile display settings
• colour reproduction.

Where manufacturers update packaging or labels, products supplied may differ slightly in appearance while remaining the same product.

If a product specification changes significantly before dispatch, we will contact the customer before processing the order.

7. Product Availability

All products are offered subject to availability.

If a product becomes unavailable after an order has been placed, we will contact the customer as soon as reasonably possible.

Customers may choose to:

• wait for stock to become available,
• accept an alternative product only if they expressly agree,
• receive a full refund.

Car Shine will never substitute a product without the customer’s consent.

8. Prices

Unless otherwise stated, all prices displayed on the website include VAT where applicable.

Delivery charges are calculated separately and displayed before checkout.

We reserve the right to amend prices at any time prior to an order being placed.

Price changes will never affect orders that have already been accepted.

9. Placing Orders

An order placed through the website constitutes an offer to purchase.

An order is accepted only when Car Shine issues an Order Confirmation or dispatches the goods.

Automatic order acknowledgement emails do not constitute acceptance of the order.

10. Payment

Payment may be made using payment methods displayed during checkout.

Orders will only be processed once payment has been successfully authorised.

Car Shine does not store customers’ payment card details.

Payment processing is carried out securely by authorised payment providers.

11. Promotional Prices

From time to time Car Shine may offer:

• promotional pricing
• voucher codes
• seasonal discounts
• free gifts
• free delivery offers.

Unless otherwise stated:

• promotions cannot be combined,
• promotions are subject to stock availability,
• promotions may end without prior notice,
• promotions do not affect statutory consumer rights.

Where Irish pricing legislation requires a reference price, promotional prices will be displayed in accordance with applicable law.

12. Delivery

Car Shine delivers throughout Ireland and selected international destinations where available.

Delivery options, charges and estimated delivery times are displayed during checkout and may vary depending on the destination, product type and courier service.

Estimated delivery times are provided for guidance only and are not guaranteed.

Unless otherwise stated, orders placed before the daily dispatch cut-off time on a business day will normally be prepared for dispatch the same day. Orders placed after the cut-off time, during weekends or on Irish public holidays will normally be processed on the next business day.

Business days are Monday to Friday excluding Irish public holidays.

Delivery times begin once the order has been dispatched rather than when the order is placed.

13. Delivery Delays

Although we aim to dispatch orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• courier delays;
• severe weather;
• customs procedures;
• industrial action;
• supplier shortages;
• force majeure events.

Where significant delays occur, we will keep customers informed whenever reasonably possible.

Nothing in this section affects your statutory rights.

14. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided is accurate and complete.

If an incorrect address is supplied and the parcel is returned to Car Shine, additional delivery charges may apply before the order is re-dispatched.

Where an order cannot be delivered due to inaccurate information supplied by the customer, any refund may be reduced only by any reasonable delivery costs already incurred where permitted by law.

15. Damaged or Missing Deliveries

Customers are encouraged to inspect deliveries as soon as reasonably possible after receipt.

If an order appears damaged in transit or items are missing, customers should contact Car Shine promptly to enable us to investigate with the delivery carrier.

A request for early notification helps us resolve delivery issues more efficiently but does not limit or remove any statutory consumer rights under Irish law.

16. Risk and Ownership

Risk in the goods passes to the customer upon successful delivery.

Ownership of the goods transfers once full payment has been received and the goods have been delivered.

Nothing in these Terms affects any statutory rights relating to defective goods.

17. Right to Cancel Online Orders

Consumers purchasing goods online generally have the legal right to cancel their purchase within fourteen (14) calendar days under applicable Irish and European consumer legislation.

The cancellation period begins on the day the customer, or a person nominated by the customer, receives the goods.

To exercise the right to cancel, the customer must clearly notify Car Shine before the cancellation period expires.

A standard Cancellation Form is available on our website, although customers are not required to use it.

18. Returning Cancelled Goods

Following cancellation, customers should return the goods within fourteen (14) days.

Returned goods should be adequately packaged to prevent damage during transport.

Customers are responsible only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Unless otherwise required by law, customers are responsible for return shipping costs where exercising the statutory right to cancel because they have changed their mind.

19. Refunds Following Cancellation

Where a valid cancellation has been received, Car Shine will refund all payments received for the cancelled goods, including the standard delivery charge originally paid.

Refunds will normally be processed using the same payment method used for the original transaction unless otherwise agreed.

Refunds may be withheld until:

• the returned goods have been received; or
• satisfactory evidence of return has been provided,

whichever occurs first.

20. Exceptions to the Right to Cancel

The statutory right to cancel does not normally apply to products including, but not limited to:

• personalised or custom-made products;
• sealed goods that are unsuitable for return for hygiene or health protection reasons once unsealed;
• goods that have been inseparably mixed with other products after delivery;
• services already fully performed with the customer’s prior express consent.

Nothing in this section limits any statutory rights relating to faulty or incorrectly supplied goods.

21. Faulty, Damaged or Incorrect Goods

If a product supplied by Car Shine is:

• faulty;
• damaged;
• incomplete;
• materially different from its description;
• not of satisfactory quality;
• not fit for its intended purpose,

customers may be entitled to remedies under the Consumer Rights Act 2022 and other applicable legislation.

Depending on the circumstances, these remedies may include:

• repair;
• replacement;
• price reduction;
• refund.

Car Shine will assess each case individually in accordance with Irish consumer law.

22. Proof of Purchase

Customers may be asked to provide reasonable proof of purchase.

Acceptable evidence may include:

• order confirmation;
• invoice;
• payment confirmation;
• bank statement;
• payment card statement;
• gift receipt;
• any other reasonable evidence showing that the goods were purchased from Car Shine.

An original paper receipt is not the only acceptable proof of purchase.

23. Product Availability After Purchase

Occasionally a product may become unavailable after an order has been placed due to circumstances outside our reasonable control.

Where this occurs, customers will be offered one of the following options:

• waiting for new stock;
• cancelling the order and receiving a full refund;
• accepting an alternative product only after expressly agreeing to the substitution.

Car Shine will never replace an ordered product with another item without the customer’s explicit consent.

24. Promotions and Discount Codes

Discount codes remain the property of Car Shine.

Unless otherwise stated:

• only one promotional code may be used per order;
• promotions cannot be exchanged for cash;
• promotions may be withdrawn or amended at any time before an order is placed;
• promotions remain subject to product availability.

Where a product purchased using a promotional discount is returned, any refund will reflect the amount actually paid.

25. Vehicle Detailing Services

Car Shine provides professional vehicle detailing and restoration services, including but not limited to:

• Vehicle detailing
• Paint correction
• Machine polishing
• Ceramic coating application
• Graphene coating application
• Paint enhancement
• Headlight restoration
• Interior detailing
• Leather care and restoration
• Wheel protection
• Glass protection
• Trim restoration
• Professional training courses
• Other services advertised on the Website.

All services are carried out using reasonable skill and care in accordance with accepted professional detailing standards.

26. Bookings

Appointments may be booked online, by telephone, by email or in person.

A booking is confirmed only after Car Shine confirms the appointment.

For certain services we may request a booking deposit.

Where a deposit is required, the customer will be informed before the booking is confirmed.

27. Deposits

Deposits secure the allocated appointment time.

If a customer cancels with reasonable notice, Car Shine may, at its discretion:

• transfer the deposit to another booking,
• issue a refund where appropriate,
• retain part or all of the deposit where losses have been incurred.

Nothing in this clause affects statutory consumer rights.

28. Customer Responsibilities

Customers are responsible for ensuring that:

• the vehicle can be safely worked on;
• any known defects are disclosed before work begins;
• valuables are removed from the vehicle;
• personal belongings are removed wherever reasonably possible;
• aftermarket modifications are disclosed where relevant.

Car Shine accepts no responsibility for personal belongings left inside the vehicle unless loss results from our negligence.

29. Vehicle Inspection

Before work begins, Car Shine may carry out a visual inspection of the vehicle.

Where appropriate, photographs or videos may be taken to record the vehicle’s condition before, during and after the service.

These records may be used:

• for quality control;
• to resolve disputes;
• for insurance purposes;
• with the customer’s permission, for marketing.

Images identifying a customer’s registration number or personal information will not be used for marketing without consent.

30. Paint Correction

Paint correction is intended to reduce visible paint defects by machine polishing.

Results depend upon factors including:

• paint thickness;
• previous repairs;
• repainting history;
• clear coat condition;
• severity of defects;
• vehicle age.

No paint correction service can guarantee the complete removal of every scratch, swirl mark or paint defect.

Where safe paint thickness does not permit further correction, Car Shine may recommend limiting the correction process to preserve the integrity of the paintwork.

31. Ceramic and Graphene Coatings

Professional ceramic and graphene coatings are designed to improve gloss, hydrophobic performance and resistance to environmental contamination.

The durability stated for any coating represents the manufacturer’s expected performance under appropriate conditions.

Actual durability depends on factors including:

• correct paint preparation;
• application conditions;
• curing;
• mileage;
• weather conditions;
• storage;
• washing methods;
• maintenance;
• annual inspections where applicable.

Ceramic and graphene coatings do not make paint scratch-proof.

They may help improve resistance to light wash-induced marring and environmental contamination but cannot prevent all scratches, stone chips, impact damage, vandalism or normal wear and tear.

Where manufacturer durability is stated as “up to” a specified period, this represents the manufacturer’s estimated maximum durability under suitable conditions rather than a guaranteed lifespan.

32. Service Guarantees

Where Car Shine offers a service guarantee, warranty or complimentary maintenance service, the applicable terms will be provided separately.

Unless expressly stated otherwise:

• guarantees apply only to the original customer;
• guarantees do not cover accidental damage;
• guarantees do not cover improper maintenance;
• guarantees do not cover misuse;
• guarantees do not cover third-party repairs;
• guarantees do not cover damage caused by road traffic accidents, chemicals, environmental fallout or neglect.

Service guarantees operate in addition to, and do not replace or limit, statutory consumer rights.

33. Headlight Restoration

Headlight restoration improves the clarity of headlight lenses where deterioration is limited primarily to the external polycarbonate surface.

Results vary depending upon:

• previous repairs;
• lens condition;
• internal reflector condition;
• moisture damage;
• UV degradation;
• cracking;
• impact damage.

Headlight restoration cannot repair damage to internal components or guarantee that every headlight will be restored to its original factory appearance.

34. Vehicle Collection

Customers should collect vehicles at the agreed collection time wherever reasonably possible.

Storage charges may apply where vehicles remain uncollected for an extended period after completion, provided customers have been informed in advance.

35. Training Courses

Training courses are intended to provide practical knowledge and professional guidance.

Completion of a course does not constitute professional certification unless expressly stated.

Customers remain responsible for the safe use of products and equipment after training.

36. Product Safety

Many products sold by Car Shine are professional automotive chemicals.

Customers must:

• read product instructions;
• follow manufacturer guidance;
• wear appropriate personal protective equipment where recommended;
• store products safely;
• keep products out of reach of children.

Safety Data Sheets (SDS), where required by law, are available upon request or from the relevant manufacturer.

37. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful under Irish law.

This includes liability for:

• death;
• personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation;
• defective products where liability cannot legally be excluded;
• statutory consumer rights.

Subject to applicable law, Car Shine shall not be responsible for indirect or consequential losses that could not reasonably have been foreseen at the time the contract was entered into.

Nothing in this section affects the rights available to consumers under the Consumer Rights Act 2022.

38. Events Beyond Our Control

Car Shine shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control including:

• severe weather;
• natural disasters;
• fire;
• flooding;
• pandemic;
• government restrictions;
• industrial action;
• courier disruption;
• supplier shortages;
• utility failures;
• cyber incidents.

Where possible, customers will be informed of significant delays.

39. Intellectual Property

All website content including:

• text;
• photographs;
• logos;
• graphics;
• videos;
• branding;
• downloadable material;
• website design,

remains the property of Car Shine or its licensors unless otherwise stated.

No material may be copied, reproduced, distributed or commercially used without prior written permission.

40. Complaints

If you are dissatisfied with any product or service, please contact us using the details below.

Email: info@carshine.ie

Telephone: +353 89 955 7803

We aim to acknowledge complaints promptly and resolve them fairly, transparently and in accordance with Irish consumer law.

41. Changes to These Terms

Car Shine may update these Terms from time to time to reflect:

• changes in legislation;
• improvements to our services;
• operational changes;
• security requirements.

The version published on our website at the time an order is placed will apply to that purchase.

42. Governing Law

These Terms are governed by the laws of Ireland.

Any disputes shall be subject to the jurisdiction of the Irish courts unless mandatory consumer legislation provides otherwise.

43. Contact Details

Car Shine

Ennis Road

Clondrinagh Industrial Estate

Limerick

V94 F729

Ireland

Email: info@carshine.ie

Telephone: +353 89 955 7803

Opening Hours

Monday – Friday: 9am – 5.30pm

Saturday: 10am – 1pm

Sunday: Closed